Reputana Terms and Conditions
- Acceptance of Terms
By accessing or using Reputana’s platform, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our platform. - Platform Description
Reputana provides businesses with a comprehensive reputation management platform, including review request automation, review monitoring, and reputation analytics. We do not generate or post reviews on behalf of users. Reputana requires active participation from users to optimize the platform’s effectiveness. - Account Registration
To access certain features of our platform, you must create an account. You agree to provide accurate and complete information during registration and maintain the security of your account credentials. - User Conduct
You agree to use our platform in compliance with all applicable laws and regulations. You are solely responsible for any content you submit and must not engage in conduct that infringes on others’ rights or disrupts the platform’s functionality. - Privacy Policy
Reputana is committed to protecting your privacy. Our Privacy Policy details how we collect, use, and disclose your personal information. By using our platform, you consent to our data collection and usage as outlined in our Privacy Policy. - Intellectual Property
All content and materials on our platform, including text, graphics, logos, and software, are the property of Reputana or its licensors and are protected by intellectual property laws. - Disclaimer of Warranties
Our platform is provided “as is” and “as available” without warranties, express or implied. Reputana does not guarantee the accuracy, completeness, or reliability of any information or content provided through the platform. - Limitation of Liability
Reputana shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our platform. - Modification of Terms
Reputana reserves the right to modify these terms at any time without prior notice. Changes take effect immediately upon posting on our website. Continued use of our platform constitutes acceptance of such changes. - Governing Law
These terms and conditions are governed by the laws of the state of Colorado, United States. - Free Trial and Eligibility for Promotions
Businesses with at least 1,000 previous customers’ names, emails, and phone numbers qualify for the 50 reviews free special promotional offer. All businesses are eligible for a free trial and a 30-day money-back guarantee. - Contact Information
For any questions or concerns regarding these terms, please contact us at info@reputana.com. - Subscription Requirement
By subscribing to Reputana’s platform, you agree to maintain the monthly subscription fee as specified at the time of signup. This fee ensures continued access to platform features. - Non-Payment Consequence
Failure to pay your monthly fee by the due date may result in suspension and eventual termination of your account, including loss of access to stored data and features. - Website Ownership and Hosting Fees
If you choose to pay in full for website ownership, this covers only the design, development, and agreed-upon content. However, a monthly hosting fee is required to keep your website live on our servers. Failure to pay hosting fees will result in suspension of hosting services. - Hosting Fee Non-Payment Consequence
If the hosting fee is not paid on time, Reputana reserves the right to suspend hosting services, making your website inactive until payment, including applicable reactivation charges, is received. - SMS Disclosure
Types of Messages: Reputana may send transactional notifications, review request reminders, and customer support messages. With explicit consent, we may also send promotional messages regarding service updates or offers.
Message Frequency: Message frequency may vary.
Message & Data Rates: Standard message and data rates may apply.
Opt-Out Instructions: You may opt out of SMS communications at any time by replying STOP to any message.
Help & Support: For assistance regarding SMS messaging, reply HELP to any message or contact us at info@reputana.com.
Privacy Policy: For more details on how we handle your data, please review our full Privacy Policy.
Reputana Fulfillment Policy
Pricing and Refund Policy
Reputana offers transparent pricing, with details available on our website. Our plans cater to businesses of all sizes and include features tailored to reputation management needs. Pricing tiers may be adjusted periodically to reflect service improvements.
Refund Policy
We are committed to customer satisfaction. If you are not fully satisfied within the first 30 days, you may request a full refund. Refund requests must be submitted in writing to our support team within the specified timeframe. After this period, refunds will not be issued, but customers may cancel their subscription at any time, with service remaining active until the end of the billing cycle.
Cancellation Policy
Subscribers can cancel at any time via their account dashboard or by contacting our support team. Services remain active until the end of the current billing cycle, with no further charges after cancellation.
Price Changes
Reputana reserves the right to adjust pricing plans. Customers will be notified in advance of any changes, which will only apply to future billing cycles.
PCI Compliance and Payment Methods
Reputana complies with the Payment Card Industry Data Security Standard (PCI DSS) to protect customers’ payment information. We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Other payment options such as PayPal and bank transfers may be available.
Policy Updates
Reputana may update this policy periodically. Changes will be communicated via email and take effect immediately upon posting on our website.
Contact Us
For any questions or concerns about our policies, please contact our support team at info@reputana.com. We are here to assist you and ensure a positive experience with Reputana.