Reputana Privacy Policy
Reputana (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy outlines the information we collect, how we use it, and the choices you have concerning your data.
Information We Collect
We collect personal information such as names, emails, phone numbers, and social media account information. Additionally, we collect business information, including business addresses. Our website also gathers usage data through Google Analytics and other third-party tracking tools to monitor traffic, user interactions, and preferences. If you engage with our reputation management services, we may also collect publicly available reviews, feedback, and online mentions of your business to provide our services effectively.
How We Use Your Information
- We use personal information such as names, emails, and phone numbers to communicate with our users, respond to inquiries, and provide relevant information about our services.
- With your explicit consent, we may send promotional texts and emails, and you can unsubscribe from these communications at any time by following the provided instructions.
- Your feedback and usage data help us enhance our services and website to better meet your needs.
- With your explicit consent, we may use your information for marketing purposes, including newsletters, promotions, and updates, and you can opt out of these communications at any time.
- Website usage data, collected through tools like Google Analytics, helps us understand user behavior, improve our website, and tailor content to user preferences.
- If you use our reputation management services, we may analyze and manage online reviews on your behalf to help maintain a positive digital presence.
Mobile Messaging & SMS Communications
- Consent & Opt-In: By providing your phone number and explicitly consenting to receive messages from Reputana or a business using our services, you agree to receive transactional or review request messages.
- No Third-Party Sharing: Your mobile opt-in will never be shared, sold, or provided to third parties for marketing purposes.
- Opt-Out Instructions: You can opt out of receiving SMS messages at any time by replying STOP to any message. Once you opt out, you will no longer receive messages from us unless you opt back in.
- Help & Support: For assistance with SMS messaging, reply HELP to any message or contact us using the information below.
Data Security
We implement reasonable security measures to protect your information from unauthorized access or disclosure. While we strive to work with reputable third-party tools, we are not responsible for the security practices of these external entities. We limit access to your personal and business information to authorized personnel and partners who require it for legitimate business purposes.
Sharing Your Information
We may share your information with third-party services only when necessary for providing our services or improving user experience. Additionally, we may disclose your information if required by law or in response to a legal process. If we assist in responding to online reviews or reputation-related inquiries on your behalf, we may share relevant details with review platforms or other online services as necessary.
Retention of Data
We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you wish to request the deletion of your personal data, please contact us using the information provided below.
Your Choices
- You can opt out of marketing communications by following the unsubscribe instructions provided in our emails.
- Most web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer.
- If you would like to review, update, or delete your personal information, please contact us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any third-party sites they visit.
Contact Information
If you have questions about our Privacy Policy or the data we hold, you can contact us at:
Reputana
1942 Broadway St. STE 314C
Boulder, CO 80302
Email: info@reputana.com
Phone: +1 (720) 491-1309
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any significant changes.
By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website or services.
Last Updated: 03/4/2025